Field/Deployment Engineer

Sydney | Contract or Temp

Listed: 1/02/19

Attribute Group are proud to partner with NSW Government in the search for 2 Deployment Engineers!

Based in Sydney on initial contracts, this role will require you to work well within a team environment and have strong interpersonal and communicative skills. We require you to have strong problem solving skills and be able to work well under pressure!!

As for technical capabilities, a broad knowledge in core hardware and operating systems is required which includes installation, config, diagnosing etc.

General responsibilities are as follows:
  • Operate 1:1 support desk to help support user outcomes
  • Pickup and action job tickets from helpdesk system.
  • Ensure all jobs are prioritised and actioned in a timely manner consistent with agreed Support Policy.
  • Make sure requesters are regularly informed of progress of support tasks and customer feedback is sought before ticket is closed.
  • Ensure any support tasks undertaken including phone requests and walk ups are entered into the helpdesk system.
  • Train staff, at point of need, in the operation of computer software and hardware.
  • Ensure that tasks are escalated or assigned to a third party teams and providers as appropriate.
  • Encourage and reinforce requester behaviour consistent with our policies.
  • Provide technical support to all staff
  • Keep current with technologies employed by our organisation
  • Basic server and client operating system administration including user management, group policy administration, security management, printer management, e-mail administration, application support, networking and wireless etc.
  • Maintain and service hardware attached to the network.
  • Assisting in configuration, deployment and maintenance of a Standard Operating Environment (SOE).
  • Any other duties as requested
Interested??? APPLY NOW!!!!!!!