Level 1 Support Analyst

Melbourne | Permanent / Full Time

Listed: 4/03/19

Attribute Group is proud to partner with a leading organisation based in Sydney CBD who require a solution driven Support Analyst to join the team providing exceptional customer service and Level 1 support to their clients and internal users.

This is a great permanent position where you will act as the 1st point of customer contact to help resolve IT queries with accurate resolutions.  The role has strong scope for career progression.

Interviews are taking place immediately and applicants who have supported a large number of users in enterprise environments in will be highly regarded.

Level 1/2 Helpdesk Support 

Responsibilities:
  • Deliver exceptional customer service through incoming inquiries.
  • Providing great customer experience through resolutions provided.
  • 1st Line Support for technical issues.
  • Achievement of KPI's.
  • Provide expertise in administration and dependent IT systems.
  • Comply with all company policies.
  • Work closely with existing team members in delivering solutions to end-users and customers.
  • Participate in team meetings to discuss and collaborate on ideas to improve end-user experience.
Essential Skills:
  • Excellent computer skills in Excel & Word.
  • Law firm experience is essential
  • Experience in Contact or Call Centre environments specializing in complex products & Service.
  • Strong record in exceeding customer expectations and meeting KPI's.
  • Experience in the following, ITIL, Microsoft Office, Citrix and Service Now.
  • Superb telephone manner with excellent problem solving abilities.
This is a great opportunity for an enthusiastic Level 1 Support Analyst with excellent customer service skills.  Please forward your resume to Natalie Townson via ntownson@attributegroup.com.au