Customer Success / Account Manager

Adelaide | Permanent / Full Time

Listed: 15/03/19

Specific Role Purpose
The purpose of the role is to service, educate and onboard my client's customers with a particular focus on the Mortgage Brokers using our services. Growth is to come from cross-selling and up-sell of new business and will be a mix of any or all available products and services.
Functional Tasks and Responsibilities
  • Respond to leads and other customer inquiries.
  • Onboard new customers.
  • Plan strategies and activities with the Marketing Manager to drive greater awareness and interest in my client's products and services.
  • Drive accelerated revenue growth by identifying potential markets for new and existing products and services in accounts by focusing on services with high revenue and fast implementation.
  • Develop relationships with existing customers and maintain existing revenue streams
  • Increase customer usage
  • Service and educate new and existing customers to ensure customer satisfaction, strengthened relationships and increased opportunity
Account Management and Customer Satisfaction
  • Ensures account plans are in place for all of the accounts
  • Drive customer satisfaction, meet & exceed customer expectations
Key Skills
  • Strong commercial acumen
  • Persuading and influencing skills
  • Sales Planning
  • Good technical acumen with the ability to understand how software solutions fit together and solve problems
  • Problem-solving skills 
  • Experience in solutions selling and/or managing accounts
  • Experience of identifying customer requirements and matching solutions to address the requirements
  • Demonstrated success in networking and building strong relationships
  • Experience confidently presenting to clients or customers
  • Proactive, self-motivated, ability to work independently
This is an exciting role for someone looking to expand their knowledge within the IT sales SaaS space. If you feel you meet the above requirements please 'Apply' now.